Frequently Asked Questions

Frequently Asked Questions

Here at Thortek Outdoors we are well aware that the movement of people and merchandise is one of the many factors to raised carbon emissions in the world today.

According to the United States Environmental Protection Agency in their article Sources of Greenhouse Gas Emissions, all transportation including trucks and airplanes were responsible for 29% of the excess greenhouse gas emissions in 2017.

Clearly this issue needs to not only be resolved, but even more needs to be done for this problem to be reversed and Thortek wants to be part of the solution.

We not only commit to balance our own carbon footprint for the transportation of goods, but to bring that number up to 10% of our yearly profits. First we balance our transportation footprint, and then everything else goes to forest protection and carbon footprint reducing charities.

You can also help out with this very important issue by going to a carbon calculator such as this one to calculate your impact. Together we can make this world a better place.

When it comes to e commerce, the internet is a little bit like the Wild West. There are all kinds of suppliers and retailers for branded and unbranded products. The truth is, many of the branded products you see are sourced from the same manufacturers, but areas such as price, customer service and reliability vary greatly. Thortek offers great value for the price.

Thortek Outdoors is a secure and reliable site built on the idea of providing trekking, cycling and other outdoor products to people just like you. Take advantage of our hassle free Return Policy and join our community as you plan your next great adventure!

We would love to hear from you and help you find what you are looking for. Please contact us via any of our contact methods and if we add the product you’re looking for, we will let you know!

For exclusive offers, updates, and tips for your next adventure be sure to join our newsletter!

We also want to hear about your favorite places around the world to explore! You can also add your voice into the mix by joining us on one of our social media platforms.

Our products come from places around the world in places such as China, Spain, USA, Canada, and Russia. The idea is that at Thortek, we’re on the hunt for excellent products to help you get outside and enjoy the outdoors–especially for big trips such as preparing for cycle tourism, long hiking excursions, and backpacking adventures.

We search the internet and find great offers through wholesalers and manufactures. We do our best, bringing quality products together, finding the most reliable merchants, and customizing the products to make them shine. With our hassle-free 30 day Return Policy, we take any difficulty out of the process so that you can focus on what you need for your next adventure.

Thortek Outdoors is located in beautiful Victoria, British Columbia Canada. British Columbia is a hot spot for all things outdoors–be it trekking, cycling, or water sports, so the environment around us was our biggest inspiration. The world is full of beautiful places waiting to be explored, and the limits are only as big as our imagination.

We are located in Canada, but we curate and source our products from locations around the world and ship to locations around the world.

Our hassle-free Return Policy is for the first 30 days after you purchase our product. We want you to be confident with your purchase and know that we are here to make things right so you can get back outside.

If something does happen outside of the natural wear and tear that you would expect from a product after the 30-day Return Policy expires, we still want to know what happened. Please contact us and include: the name of the product, the date and condition it arrived, and what happened with the product . We will get back to you and do our best to make it right. We want you to be happy!

For more information about our Return Policy visit our Return Policy page

At Thortek, we want to make things easy for you while helping to improve our services for everyone. If you aren’t satisfied with the product in any way, take advantage of our hassle-free 60 day Return Policy and we will make it right for you. The first step is to contact us via one of the methods below along with:

1. The name of the product you purchased

2. The date and condition it arrived in

3. The reason why you’d like to return it

With this information we can organize your refund, and manage your return. Please see our Return Policy page for full details.

If a product doesn’t suit you for any reason, please contact us within 30 days and we will do our best to make it right according to our Return Policy. You can contact us in three ways:

Online Chat: Connect with us via messenger through the messenger symbol on the bottom-right corner of this page.

Contact Form: For any inquiries or assistance, you can also leave a message through our feedback form which is located on the Contact Us page.

Email: You can also contact support directly through support@thortek.ca

We will get back to you and help you so that you can get back to planning your next adventure.

Please contact us by one of the following three methods and we will be happy to help!

Online Chat: Connect with us via messenger through the messenger symbol on the bottom-right corner of the main thortek.ca page.

Contact Form: For any inquiries or assistance, you can also leave a message through our feedback form which is located here:

Email: You can also contact support directly through support@thortek.ca

Response times vary, but we will get to you just as soon as we can.

If you would like your tracking number, just let us know and we will be happy to send it to you. Please contact us by message, contact form or email and we will get the tracking number to you soon. Please keep in mind that depending on your location and the location of the warehouse, shipping can take a few weeks.

There are several ways you can contact us here at Thortek Outdoors. Currently we can be contacted by online chat, contact form, and directly through email.

Online Chat: Connect with us via messenger through the messenger symbol on the bottom-right corner of this page.

Contact Form: For any inquiries or assistance, you can also leave a message through our feedback form which is located on our Contact Us page

Email: You can also contact support directly through support@thortek.ca

Response times vary, but we will get to you just as soon as we can.

At Thortek, we curate and offer a wide variety of branded and unbranded products from around the world that we think people will love. Because of this, the shipping time depends on where warehouses and destinations are. We suggest that you give the product two full weeks to arrive and if it hasn’t arrived yet, we will check the tracking for you and give an update on its status. Keep in mind that the products are all shipped by fast air-mail, but they must clear through customs first. Some countries such as USA often have a quick turnover for customs, but for destinations such as Canada and the EU, expect the shipment to take anywhere from 2 to 3 weeks to get to your door unless the shipper is specifically from the EU or North America. For further details please check check our delivery information page.

https://www.trackingmore.com/estimated-delivery-time-calculator-en .

We accept Pay-pal, all credit cards, and a variety of other options such as Apple Pay and Google Pay. If you have any issues, or would like us to offer a different method of payment, please feel free to contact us at support@thortek.ca.

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