Our hassle-free Return Policy is for the first 30 days after you purchase our product. We want you to be confident with your purchase and know that we are here to make things right so you can get back outside.
If something does happen outside of the natural wear and tear that you would expect from a product after the 30-day Return Policy expires, we still want to know what happened. Please contact us and include: the name of the product, the date and condition it arrived, and what happened with the product . We will get back to you and do our best to make it right. We want you to be happy!
For more information about our Return Policy visit our Return Policy page
At Thortek, we want to make things easy for you while helping to improve our services for everyone. If you aren’t satisfied with the product in any way, take advantage of our hassle-free 60 day Return Policy and we will make it right for you. The first step is to contact us via one of the methods below along with:
1. The name of the product you purchased
2. The date and condition it arrived in
3. The reason why you’d like to return it
With this information we can organize your refund, and manage your return. Please see our Return Policy page for full details.
If a product doesn’t suit you for any reason, please contact us within 30 days and we will do our best to make it right according to our Return Policy. You can contact us in three ways:
Online Chat: Connect with us via messenger through the messenger symbol on the bottom-right corner of this page.
Contact Form: For any inquiries or assistance, you can also leave a message through our feedback form which is located on the Contact Us page.
Email: You can also contact support directly through support@thortek.ca
We will get back to you and help you so that you can get back to planning your next adventure.
Please contact us by one of the following three methods and we will be happy to help!
Online Chat: Connect with us via messenger through the messenger symbol on the bottom-right corner of the main thortek.ca page.
Contact Form: For any inquiries or assistance, you can also leave a message through our feedback form which is located here:
Email: You can also contact support directly through support@thortek.ca
Response times vary, but we will get to you just as soon as we can.
If you would like your tracking number, just let us know and we will be happy to send it to you. Please contact us by message, contact form or email and we will get the tracking number to you soon. Please keep in mind that depending on your location and the location of the warehouse, shipping can take a few weeks.
At Thortek, we curate and offer a wide variety of branded and unbranded products from around the world that we think people will love. Because of this, the shipping time depends on where warehouses and destinations are. We suggest that you give the product two full weeks to arrive and if it hasn’t arrived yet, we will check the tracking for you and give an update on its status. Keep in mind that the products are all shipped by fast air-mail, but they must clear through customs first. Some countries such as USA often have a quick turnover for customs, but for destinations such as Canada and the EU, expect the shipment to take anywhere from 2 to 3 weeks to get to your door unless the shipper is specifically from the EU or North America. For further details please check check our delivery information page.
https://www.trackingmore.com/estimated-delivery-time-calculator-en .
